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Guides & resources

Plain-English help, free to use

Short, practical guides written for charities and community groups, no assumed knowledge, no acronyms, and nothing you need to buy to make use of them.

Donations
Giving
UK Charities

The Frictionless Giving Guide: Why UK Charity Websites Lose Donors at Checkout (And How to Fix It)

Every charity, CIC, and community organisation in the UK knows how much effort goes into getting someone to visit your website. Between grant deadlines, service delivery, and volunteer management, earning the attention of potential supporters through newsletters, social media, or local press is hard work When someone lands on your site and clicks the “Donate” […]

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Accessibility
Communication
Donations
Giving

The Small Charity Website Audit: 5 Practical Fixes to Increase Trust, Accessibility, and Online Donations

Discover 5 practical, jargon-free fixes to improve your UK charity website’s accessibility, build donor trust, and boost digital fundraising.

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Accessibility
Donations
Web Standards

Website Accessibility for UK Charities: How to Stop Losing Donations and Meet WCAG Standards

UK charities lose an estimated £65m in online donations each year due to inaccessible websites. Here is how non-profits can meet WCAG standards, protect giving, and fix common barriers without needing an in-house tech team.

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Popular guides

Start with the questions we get asked most

Getting online

What a small charity website actually needs

The five pages that matter, what to put on each one, and the things you can safely leave out until later.

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Fundraising

Taking donations online without losing a fortune in fees

How the main payment providers compare for UK charities, what Gift Aid adds, and how to set suggested amounts sensibly.

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Cyber safety

Keeping your charity safe online on a small budget

The handful of free or cheap steps that prevent most incidents: passwords, two-factor, backups and spotting a convincing scam email.

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GDPR

UK GDPR for people who are not lawyers

What you actually have to do about supporter data, consent and privacy notices, explained without the legal language.

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Accessibility

Making your website work for everyone

Simple checks anyone can run — colour contrast, link text, image descriptions and headings — and why they matter for your beneficiaries.

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Social media

Posting regularly when nobody has spare time

A realistic monthly rhythm for a team of volunteers, plus ideas for content you already have but have not thought to share.

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Workshops & sessions

Digital confidence, taught kindly

Run online or in person for staff, trustees and volunteers. Small groups, lots of questions encouraged, no laughing at anybody.

Digital confidence for trustees

What trustees need to understand about your charity's website, data and cyber risk — and the questions they should be asking at board meetings.

Half day · online or in person · up to 12 people

Looking after your own website

For the volunteer who has ended up as the website person. How to make changes safely, what never to touch, and when to call for help.

Half day · online · up to 8 people

Cyber safety basics

Practical protection for a small team: passwords, two-factor authentication, recognising phishing, and what to do if something goes wrong.

Two hours · online or in person · any size group

Telling your story online

Writing about your work in a way that moves people to give, volunteer or refer — without overclaiming or resorting to charity clichés.

Half day · online or in person · up to 12 people

Free to ask

Want a guide on something else?

If your organisation is stuck on a digital question, tell us what it is.
If we get asked it more than once, we write a guide about it; and you get the answer either way.